Effective Date: July 13, 2024
OVERVIEW
Welcome to The Orchard. We are dedicated to delivering the highest quality, freshest fruit platters and baskets directly to your door. Our commitment to excellence is evident in every handpicked berry and the meticulous care we take to ensure you receive the best of nature's bounty.
Understanding Our Products
At The Orchard, we specialize in perishable fruit platters and baskets designed to be enjoyed at the peak of their freshness, ideally within 24 hours of delivery. Due to the perishable nature of our products, we have crafted our return policy to reflect the unique aspects of our offerings while ensuring customer satisfaction remains at the forefront of our mission.
Return and Refund Policy
Due to the perishable nature of our products, The Orchard does not accept returns or offer refunds once an order has been delivered. This policy ensures the quality and freshness of our fruit platters and baskets, which can be significantly affected by factors beyond our control once they leave our premises. Typically, issues that arise are related to circumstances on the customer's side, rendering the item non-refundable.
Quality Assurance
Quality is our promise. We source the best fruit available and handpick every berry with utmost care. We understand that our customers expect nothing but the best from us, which is why quality assurance is at the heart of everything we do. Your feedback is essential in this continuous process, as it helps us maintain our high standards and address any concerns that may arise.
Order Accuracy
We urge our customers to review their orders carefully, especially when sending gifts, to ensure all details are accurate. This includes the recipient's address, delivery instructions, and any personal messages. Our team strives to accommodate any issues that may arise, but the accuracy of the information provided is crucial for a seamless delivery experience.
Contact Us
Your satisfaction is our top priority. Should you have any concerns or require assistance, please do not hesitate to contact us. Our dedicated team is here to ensure that your experience with The Orchard exceeds your expectations. We appreciate your understanding and adherence to our Refund Policy. Thank you for choosing The Orchard, where the essence of our dedication lies in exceptional quality, pristine freshness, and unwavering commitment to customer delight.
If you have any questions about this policy, please contact us at:
The Orchard
service@orchardfruit.com
1367 Coney Island Ave
Brooklyn, NY 11230
+1 (718) 377-0800